When and how to get patients involved in insurance disputes

Efforts to resolve insurance disputes may get just the right push if you get your patients involved, according to American Medical News (2/5/2007). After all, patients are paying more out of pocket for their health care and may be more willing to get involved in fighting for benefits. In addition, insurers are less likely to want to make these paying patients unhappy.

The decision to get your patients involved must be made judiciously. If you decide that you do need your patients' help, give them some coaching ahead of time: