Practice Management

Investing in customer experience strategies can improve customer satisfaction, raise employee retention and save companies money in the long term. Private practices that do not maintain digital prowess will have unhappy patients and unhappy employees.

Physicians and other health care workers are uniquely and disproportionately at risk of workplace violence.

Trust the trends you can see and make investments in your practice to move forward.

Take a look back at the wise words, guidance and helpful advice of Practice Matters' columnists Brian K. Iriye, MD, and Jim Keller, MD.

Not only for football and safety but also for productivity and efficiency.

How to keep your team together

Survey shows that patients are dealing with so many phone scams that they miss calls from their doctors because the number isn’t identified.

Emerging technology helps ensure best practices while reducing costs of care.

Technology can support processes for relief in a tight labor market.

There are interesting differences in the ways patients of varying ethnicities and races engage with technology.

The president’s student loan initiative only covers a portion of the average debt of medical school, but the Association of American Medical Colleges says it still does some good.

3 tips and tricks for practices looking to boost the bottom line.

Doctors have increased their use of electronic health information exchange (HIE) in recent years, but still face significant hurdles in using the technology to its full potential.

Tips to avoid wasting time and optimize meetings you do need.

Survey outlines patients’ attitudes on technology.

Harnessing digital marketing tools can help your medical practice grow.

Clinical and claims data must be in synch to achieve best outcomes for patients.

Some patients report not paying because they either think their insurance will pay it or they think the bill is inaccurate.

Study analyzes clinician, patient preferences for primary care, mental health and specialty care.

Key financial metrics detail your practice’s economic health

Offering an inclusive, safe space along with the best care for transgender and nonbinary adolescent patients is more important than ever.

Medical staff, pushed past their breaking point, say something has to change.

Despite challenges, management group says doctors’ compensation stabilizes last year.

Study shows most consumers dissatisfied with the cost of care.

Strategies practices can use to attract skilled workers to their open positions.

Patients’ ability to choose can affect your practice.

Patients often don’t know where to find information on their benefits or don’t have time to do so.

Social media can be a great way to expand exposure for a practice or physician; however, there are many dos-and-don’ts to understand when signing up for a social platform.

A physician’s goal is to care for patients, but a key part of being able to provide that care is the eternal quest for payment. One way to ensure that a practice maximizes its coding regimen is to make sure each session can be efficiently billed.

Worldwide, physicians are seeing their mental health suffer, with 75% reporting high stress